Is TicketPilot licensed by the California DMV?
TicketPilot is not currently licensed by the California DMV. Licensing is in progress. Completing this course does not dismiss a citation, remove a point, or get reported to the DMV or a court.
How long do I have to complete the course?
TicketPilot does not set a completion deadline. Your progress is saved and you can resume at any time. Your citation may still have its own court deadline, which this course does not track.
I didn't get my certificate email. What should I do?
Check the inbox for the email on your account, including spam. If it still has not arrived, email us with your name and we will resend the certificate to you. We do not file certificates with a court or the DMV.
Can I retake the final exam if I fail?
You have 3 attempts to pass the final exam. There is no waiting period between attempts. A passing score is 70%. Lesson quizzes can be retaken until you pass. If you use every exam attempt, contact support.
I need a refund.
A full refund is available within 30 days of payment if you have not completed the first lesson. Contact support to request one.